Privacy Policy
Steel & Co Ltd – Privacy Policy (Property Services)
Effective date: 14/07/2025
Steel & Co (East Anglia) Limited (Company No. 10043005), referred to as 'Steel & Co', is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in the context of our commercial property services, and your rights under the UK General Data Protection Regulation (UK GDPR).
1. How We Collect Personal Data
We collect personal information directly from you in the following ways:
- When you enquire about or use our property services
- Through forms, tenancy applications, or correspondence
- Automatically when you visit our website
- From public records (e.g., the Electoral Register)
- From third parties such as property portals or referencing agencies
2. What Data We Collect
Depending on the service you use, we may collect:
- Name, address, email, phone number
- Employment and financial references
- Tenancy history and landlord references
- Identification documents
- IP address and website usage information
- Communications between you and us
3. How We Use Your Personal Data
We use your personal data to:
- Deliver property letting, management, and sales services
- Process tenancy applications and referencing
- Comply with legal or regulatory obligations (e.g. Right to Rent, AML)
- Communicate with you regarding viewings, tenancies, or maintenance
- Improve our website and internal systems
4. Legal Basis for Processing Your Data
We rely on the following legal bases:
- Contract: to fulfil a tenancy, lease, or agreement with you
- Legal Obligation: to comply with property and lettings regulations
- Legitimate Interests: for managing our property services (unless overridden by your rights)
- Consent: where required, and you can withdraw it at any time
5. Sharing Your Personal Data
We may share your personal data with:
- Landlords, tenants, referencing or inventory companies
- Credit and referencing agencies
- IT and cloud service providers (e.g. Expert Agent)
- Legal or regulatory authorities
- Our contractors and suppliers (e.g. maintenance or utility companies)
6. Your Data Protection Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data in certain circumstances
- Object to or restrict processing in some cases
- Data portability (where applicable)
To exercise your rights, please email: info@steelandco.co.uk
7. How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, or operational requirements. Generally:
- Tenancy applications: up to 2 years
- Tenancy agreements and property records: 6 years
- Maintenance logs and communications: 6 years
8. Cookies and Tracking
We use cookies on our website to improve your browsing experience. You can manage your cookie preferences via your browser settings. We may use analytics tools (e.g. Google Analytics) to collect website usage data.
9. How We Protect Your Data
Your personal information is stored securely on encrypted systems with controlled access. We follow industry best practices to prevent data breaches, misuse, or unauthorised access.
10. Third Party Services
Our website may contain links to other websites. We are not responsible for the privacy practices of third-party sites. We recommend reviewing their privacy policies separately.
11. Updates to This Policy
We may update this policy from time to time. Any significant changes will be communicated via our website. This version is effective from the date stated above.
12. Contact Details
If you have questions or concerns about this Privacy Policy, or wish to make a data request, please contact:
Data Protection Officer
Steel & Co Ltd
92 High Street, Lowestoft, NR32 1XW
Email: info@steelandco.co.uk
Steel & Co Ltd is registered in England and Wales. We are members of The Property Ombudsman and Propertymark.
